Mandarin Client Service Analyst – Treasury Solutions

JPMorgan Chase & Co.; Manila; On-site; PHP 502,000 - 893,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a bilingual client service analyst to deliver end-to-end support for treasury services, integrating across teams to resolve inquiries and improve the client experience.

You will use language skills to support English and Chinese Mandarin communications, participate in client calls, and contribute to continuous improvement in a fast-paced global environment.

Qualifications

• Business-level proficiency in English and business-level proficiency in Chinese Mandarin.
• Experience supporting clients or customers through inquiries, issues, or service requests.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate outcomes.
• Provide business-level translation support in English and Chinese Mandarin for service interactions, as needed.

Skills

Bilingual English-Chinese

Customer service

Communication

Analytical thinking

Tools

CRM tools

Microsoft Office

Job description

JPMorgan Chase & Co. in Manila seeks a bilingual client service analyst to deliver end-to-end support for treasury services, integrating across teams to resolve inquiries and improve the client experience.

You will use language skills to support English and Chinese Mandarin communications, participate in client calls, and contribute to continuous improvement in a fast-paced global environment.