Mandarin-Speaking Client Service Analyst (Treasury)

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Bilingual Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients. You will be a trusted contact, resolve inquiries, and coordinate across partners to improve the client experience in a global environment.

You will apply English and Chinese Mandarin language skills, build relationships across teams, and contribute to process improvements while maintaining high quality service and controls.

Qualifications

• Business-level proficiency in English and Mandarin.
• Experience supporting clients or customers through inquiries or service requests (academic, internship, or professional).
• Strong written and verbal communication, including clear next steps.
• Strong analytical and problem-solving skills with pattern/root-cause identification.
• Attention to detail to ensure accuracy and adherence to procedures and controls.
• Ability to build relationships across multiple teams and stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to work independently with supervision and escalate complex issues promptly.
• Proficiency in Microsoft Word, Excel, and PowerPoint for documentation and analysis.
• Professionalism and integrity in client/interactions.
• Commitment to continuous improvement and learning.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate outcomes.
• Build and maintain knowledge of treasury services products and client service processes.
• Identify and escalate potential risks and unusual activity to help prevent fraud.
• Prioritize daily work using strong time management to meet service expectations.
• Follow policies, procedures, and controls while maintaining a professional client experience.
• Provide business-level translation support in English and Chinese Mandarin as needed.
• Participate in client calls to support resolution, education, and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement and innovation.

Skills

Bilingual English and Mandarin

Client service experience

Strong communication

Analytical problem-solving

Attention to detail

Stakeholder management

MS Word/Excel/PowerPoint

Multitasking

Independent work

CRM tooling

Tools

CRM tools

Job description

JPMorgan Chase & Co. in Manila seeks a Bilingual Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients. You will be a trusted contact, resolve inquiries, and coordinate across partners to improve the client experience in a global environment.

You will apply English and Chinese Mandarin language skills, build relationships across teams, and contribute to process improvements while maintaining high quality service and controls.