Bilingual Client Service Analyst (Mandarin) – Treasury Ops

JPMorganChase; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

JPMorganChase is seeking a Bilingual Client Service Analyst in the Philippines to deliver end-to-end support for clients using treasury services products. You will collaborate with relationship, operations, sales, and implementation teams to resolve inquiries and drive durable solutions while ensuring a high-quality client experience.

You will apply English plus an additional language (Chinese Mandarin, Japanese, or Korean) to support clear communication and strong client relationships in a

Qualifications

• Business-level proficiency in English and at least one additional language (Mandarin, Japanese, or Korean).
• Experience supporting clients through inquiries, issues, or service requests.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills to identify patterns and root causes.
• Attention to detail to ensure accuracy and adherence to procedures and controls.
• Ability to build effective working relationships across multiple teams and stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Word, Excel, and PowerPoint for documentation, analysis, and presentations.
• Professionalism and integrity in client interactions.
• Commitment to continuous improvement and learning.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up, clear ownership, and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate outcomes.
• Build and maintain knowledge of treasury services products and client service processes.
• Identify and upscale potential risks and unusual activity to prevent fraud and reduce exposure.
• Prioritize daily work to meet service expectations and deadlines.
• Follow policies, procedures, and controls while maintaining a professional client experience.
• Provide business-level translation support in English and another language for service-related interactions.
• Participate in client calls to support resolution and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement.

Skills

English proficiency

Additional language

Communication skills

Analytical thinking

Attention to detail

Time management

MS Office

Team collaboration

Tools

CRM systems

Case management tools

Workflow tools

Job description

JPMorganChase is seeking a Bilingual Client Service Analyst in the Philippines to deliver end-to-end support for clients using treasury services products. You will collaborate with relationship, operations, sales, and implementation teams to resolve inquiries and drive durable solutions while ensuring a high-quality client experience.

You will apply English plus an additional language (Chinese Mandarin, Japanese, or Korean) to support clear communication and strong client relationships in a