Travel Reservation Agent | Open for HS Grad | Up to 45k

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation and incentives

Exposure to travel accounts

Professional development opportunities

Job summary

A travel services provider in the Philippines seeks a Travel Customer Service Representative to manage travel-related inquiries. Responsibilities include assisting with bookings, cancellations, and providing accurate travel information. The ideal candidate must have excellent communication skills and a customer-focused approach. This position requires onsite availability in Metro Manila and offers competitive compensation and development opportunities within a supportive team culture.

Qualifications

• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options and schedules.

Skills

Excellent English communication

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Title: Travel Customer Service Representative

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities