Customer service for travel account

Sapient Global Services; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive salary with performance incentives

Exposure to diverse travel accounts

Mentorship and training opportunities

Paid training from Day 1

Job summary

A leading BPO company in Metro Manila is looking for Customer Service Representatives for travel assistance. This role involves responding to inquiries, assisting with reservations, and ensuring customer satisfaction with travel experiences. Candidates should possess excellent English skills and a customer-focused attitude. The position offers a competitive salary up to ₱25,000 per month, performance incentives, and opportunities for career growth in a supportive work environment.

Qualifications

• High School or Senior High School graduate, preferably with college education.
• Excellent communication skills in English, both written and spoken.
• Customer-focused, detail-oriented, and solution-driven individual.
• Basic computer skills required.

Responsibilities

• Respond to travel inquiries via phone, chat, or email.
• Assist with flight, hotel, or tour reservations.
• Modify or cancel bookings as needed.
• Document interactions and booking details accurately.
• Escalate complex travel issues to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Excellent English communication skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service Representative – Travel

Metro Manila | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.

Responsibilities

• Respond to travel inquiries via phone, chat, or email
• Assist with flight, hotel, or tour reservations
• Modify or cancel bookings as needed
• Document interactions and booking details accurately
• Escalate complex travel issues to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on travel systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance incentives
• Exposure to diverse travel accounts
• Mentorship, training, and opportunities for career growth

Apply Now

Help travelers enjoy seamless experiences while building your career in the BPO industry at Sapient.