Email and Chat Support | Travel agent | Paid Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive compensation and incentives

Exposure to travel accounts

Supportive team culture and mentorship opportunities

Job summary

A customer service firm in the travel industry is seeking Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will handle inquiries via phone, email, or chat, ensuring smooth bookings and providing accurate information. Candidates should possess excellent communication skills and be customer-focused. This onsite position in Metro Manila offers competitive compensation and professional development opportunities.

Qualifications

• High School or Senior High School graduate; College preferred.
• Excellent English communication and attention to detail.
• Customer-focused with strong problem-solving skills.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

Apply Now