Hotel Reservation Specialist | Open for no Exp | Weekends Off

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A hospitality services provider is seeking Hotel Reservations Customer Service Representatives to assist guests with booking inquiries and modifications. Responsibilities include managing reservation requests via multiple channels and providing detailed hotel information. Strong English communication and a customer-focused attitude are essential. This role offers a supportive team environment and competitive pay, with shifts including nights and weekends.

Qualifications

• High School or Senior High School graduate, college preferred.
• Strong English communication skills required.
• Customer-focused and detail-oriented approach.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment