CSR - Travel Reservation Agent - Weekends OFF

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Competitive compensation

Incentives

Exposure to travel accounts

Professional development

Supportive team culture

Mentorship opportunities

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will handle bookings, modifications, or cancellations and provide accurate information to ensure smooth travel experiences.

Onsite in Metro Manila, with rotating shifts including nights, weekends, and holidays, plus paid training on travel systems and procedures. Join a supportive team focused on growth and professional development.

Qualifications

• High School or Senior High School graduate (College preferred).
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Attention to detail

Customer focus

Problem solving

Basic computer skills

Multitasking

Education

High School diploma

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities