Flight Ticketing Agent - (No-Calls/Non-Voice Accounts) - CSR (M)

Sapient Global Services; Manila; Presencial; PHP 312.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with performance incentives

Mentorship and training opportunities

Health insurance

Paid training

Descripción de la vacante

A travel customer service provider is hiring for the position of Flight Ticketing Agent in Manila. This full-time role requires handling travel inquiries and assisting customers with bookings, ensuring quality service and satisfaction. Ideal candidates should be High School graduates, customer-focused, and have basic computer skills. The position offers competitive salary benefits, including incentives, training, and health insurance. It requires working on-site in Metro Manila, with potential shifts including weekends and holidays.

Formación

• Must be customer-focused and detail-oriented.
• Basic computer skills are necessary.
• Preference for college graduates.

Responsabilidades

• Respond to travel inquiries via phone, chat, or email.
• Assist with flight, hotel, or tour reservations.
• Document interactions and booking details accurately.
• Document interactions and booking details accurately.
• Escalate complex travel issues to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Conocimientos

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Educación

High School or Senior High School graduate

College preferred

Descripción del empleo

Flight Ticketing Agent - (No-Calls/Non-Voice Accounts) - CSR (M)

On-site - Manila Fresh Graduate/Student High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.

Responsibilities:

• Respond to travel inquiries via phone, chat, or email
• Assist with flight, hotel, or tour reservations
• Modify or cancel bookings as needed
• Document interactions and booking details accurately
• Escalate complex travel issues to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on travel systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance incentives
• Mentorship, training, and opportunities for career growth
• Company events
• Health insurance
• Paid training