Customer Service Representative - Travel Account

Metacom Careers; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

Training & Development

Paid leaves & 13th month pay

Night differential pay

Job summary

Metacom Careers is seeking a Customer Service Representative for a Travel Account to work on-site in Quezon City. The role requires 1 year of GDS experience and involves handling complex flight bookings and itineraries.

Responsibilities include assisting travelers, providing destination information, resolving issues with empathy, and maintaining thorough records, with opportunities for growth in a modern on-site work environment.

Qualifications

• Minimum 1 year of solid experience utilizing any GDS platform.

Responsibilities

• Assist customers with inquiries regarding travel bookings and services.
• Provide information on travel packages, destinations, and itineraries.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Empathy

Multitasking

Education

High School Graduate

Tools

Amadeus

Sabre

Apollo

Job description

Customer Service Representative - Travel Account

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

As a Travel Account Specialist, you will provide world-class customer service and reservation support to international travelers. You will handle complex flight bookings, itineraries, cancellations, and rebookings using Global Distribution Systems (GDS)

Description

• Assist customers with inquiries regarding travel bookings and services.
• Provide information on travel packages, destinations, and itineraries.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: At least a High School Graduate (Old curriculum) or Senior High School Graduate.

Experience Level: Minimum of 1 year of solid experience utilizing any GDS platform:

• Amadeus
• Sabre
• Apollo
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Empathetic, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties:Ability to handle multiple tasks while maintaining attention to detail.
• Working Conditions:Ability to work flexible hours, including evenings and weekends as needed.
• Location: Willing to work on-site in either Pasay, Bridgetowne, or Taguig.
• Competitive basic salary + account allowances
• Night differential pay (where applicable)
• HMO coverage upon regularization + free dependents
• Paid leaves and 13th-month pay
• Continuous career growth and training opportunities
• Modern work environment with employee lounge and recreational areas