Hotel Reservation Agent | Open for Highschool Grad

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 201,000 - 324,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Supportive team environment

Job summary

A customer service consultancy is seeking Hotel Reservations Customer Service Representatives in Mandaluyong, Metro Manila. The role involves assisting guests with booking inquiries, modifications, and cancellations while maintaining quality metrics. Candidates should possess strong English communication skills and a customer-focused attitude. Benefits include competitive pay, incentives, and a supportive team environment. This position requires onsite work during various shifts, including nights and weekends.

Qualifications

• High School or Senior High School graduate, College preferred.
• Strong English communication skills required.
• Detail-oriented with a focus on customer satisfaction.
• High school graduation is required; college preference is noted.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School Graduate

Senior High School Graduate

College Preferred

Job description

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment