Call Center Agents - Travel Account- up to 28k

Recruitify_HR; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive pay

Travel exposure

Mentorship

Job summary

Recruitify_HR is seeking Travel Customer Service Representatives in Metro Manila to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and delivering excellent experiences.

You will handle inquiries via phone, email, or chat; support bookings, modifications, or cancellations; and provide accurate information on travel options. Onsite availability is required.

Qualifications

• High School or Senior High School graduate; college preferred.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Skills

English fluency

Customer focus

Problem solving

Education

High School or Senior High School graduate

Tools

Basic computer knowledge

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities