Call Center Agent - Travel Account - HS Graduates!

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

Job summary

A travel consultancy company in Metro Manila is hiring a Travel Customer Service Representative to assist clients with flight, hotel, and travel inquiries. Responsibilities include handling bookings, providing information on travel options, and ensuring customer satisfaction. Candidates must be high school graduates with excellent English communication skills and be available onsite. The position offers competitive compensation and a supportive team culture for professional development.

Qualifications

• High School or Senior High School graduate; College education preferred.
• Excellent English communication skills are essential.
• Attention to detail and customer-focused approach are required.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities