Travel Operations Specialist: Itineraries & Timelines

VA Masters; Cabanatuan; On-site; PHP 180,000 - 300,000; Full time

Job summary

VA Masters in the Philippines is seeking a Travel Operations Assistant to support a busy independent travel advisor. You’ll own reminders, itineraries, and inbox flow inside a centralized system, acting as a reliable right hand to keep every client trip on track and deadlines met.

You’ll build and maintain a single, organized system to track clients, trips, dates, and payment milestones, and set up automated email sequences for trip and payment reminders.

Qualifications

• Strong organizational and time-management skills with reliability around deadlines.
• Experience setting up and running email automations or reminder workflows.
• Comfortable building itineraries and handling booking details.
• Excellent written English with a warm, professional client-facing style.
• Experience managing a busy inbox with multiple clients.
• Tech-savvy and quick to learn new systems.
• Reliable, detail-oriented and able to work independently.
• Strong communication skills.

Responsibilities

• Build and maintain a single, organized system to track all clients, trips, dates, and milestones.
• Set up and manage automated email sequences for trip reminders and payments.
• Proactively schedule reminders to keep deadlines on track.
• Create clear, well-formatted client itineraries and update as needed.
• Manage and triage a high-volume inbox and respond to routine inquiries.
• Track upcoming trips and payment due dates, surface daily/weekly overview.
• Maintain accurate, up-to-date client records.

Skills

organizational skills

email automation

itinerary building

written English

inbox management

tech-savvy

reliability

communication

Tools

CRM automation tools

booking platforms

itinerary formatting tools

Job description

VA Masters in the Philippines is seeking a Travel Operations Assistant to support a busy independent travel advisor. You’ll own reminders, itineraries, and inbox flow inside a centralized system, acting as a reliable right hand to keep every client trip on track and deadlines met.

You’ll build and maintain a single, organized system to track clients, trips, dates, and payment milestones, and set up automated email sequences for trip and payment reminders.