Travel Operations & Client Experience Coordinator

VA Masters; San Pedro; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

VA Masters is seeking a Travel Operations Assistant to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in a single system, ensuring trips stay on track with deadlines and proactive follow-through.

You will build and maintain client records, create clear itineraries, set up automated reminders, and triage a high-volume inbox. The role rewards reliability, organization, and strong written English for client-facing communication.

Qualifications

• Strong organizational and time-management skills with reliable deadlines.
• Experience setting up and managing email automations or reminder workflows.
• Ability to format itineraries and manage booking details.
• Excellent written English for client-facing communication.
• Experience handling a high-volume inbox and multiple clients.
• Tech-savvy and quick to learn new systems.

Responsibilities

• Build and maintain a single system to track clients, trips, dates, and payments.
• Set up and manage automated email sequences for reminders and notifications.
• Proactively schedule and send reminders ahead of each client’s trip.
• Create clear, well-formatted client itineraries and keep them updated.
• Manage and triage a high-volume inbox—sort, respond, and flag items for action.
• Track upcoming trips and payment due dates with a daily/weekly overview.
• Maintain accurate, up-to-date client records.

Skills

Organizational skills

Time management

Email automation

Itinerary formatting

Client correspondence

Inbox management

Independent work

Job description

VA Masters is seeking a Travel Operations Assistant to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in a single system, ensuring trips stay on track with deadlines and proactive follow-through.

You will build and maintain client records, create clear itineraries, set up automated reminders, and triage a high-volume inbox. The role rewards reliability, organization, and strong written English for client-facing communication.