Travel Operations Assistant: Itinerary & Inbox Maestro

VA Masters; Biñan; On-site; PHP 223,000 - 357,000; Full time

Job summary

VA Masters in Laguna, Philippines, is seeking a Travel Operations Assistant to act as the trusted right hand for a busy independent travel advisor. You will own reminders, itineraries, and inbox flow, keeping client trips on track in a single, centralized system.

The role requires highly organized and deadline-driven professionals who can set up email automations, build client itineraries, manage a high-volume inbox, and maintain accurate records.

Qualifications

• Strong organizational and time-management skills, with reliable deadlines.
• Experience setting up and running email automations or reminder workflows using CRM tools.
• Ability to build and format itineraries and work with booking details.
• Excellent written English with a warm, professional client-facing style.
• Experience managing a busy inbox with multiple priorities.
• Tech-savvy and quick to learn new systems and tools.
• Dependable, precise, and able to work solo.
• Strong communication skills.

Responsibilities

• Build and hold a single, tidy system to track all clients, trips, dates, and milestones.
• Set up and run automated email sequences for trip reminders and payments.
• Schedule and send proactive reminders ahead of each client’s trip.
• Create clear, well-formatted client itineraries and keep them up-to-date.
• Run and triage a high-volume inbox, replying to routine inquiries and flagging items.
• Track trips and payment due dates and surface a daily/weekly overview.
• Maintain accurate, current client records.

Skills

Organization & time-management

Deadline reliability

Email automation

Itinerary building

Professional written English

Inbox management

Tech-savviness

Independent working

Strong communication

Tools

CRM software

Travel booking platforms

Itinerary-building tools

Job description

VA Masters in Laguna, Philippines, is seeking a Travel Operations Assistant to act as the trusted right hand for a busy independent travel advisor. You will own reminders, itineraries, and inbox flow, keeping client trips on track in a single, centralized system.

The role requires highly organized and deadline-driven professionals who can set up email automations, build client itineraries, manage a high-volume inbox, and maintain accurate records.