Travel Support Coordinator

Tavor Perry; General Santos; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tavor Perry is seeking a Travel Operations Assistant to support a busy independent travel advisor in General Santos. You will own reminders, itineraries, and inbox flow within a centralized system, ensuring every client's trip stays on track.

You will build an organized client/trip tracking system, manage automated email sequences, and keep itineraries current. This role requires reliability, proactivity, and the ability to handle multiple priorities with a client-focused, professional tone.

Qualifications

• Excellent organization and time-management with reliable follow-through.
• Experience setting up and running email automations or reminder workflows.
• Comfortable building and formatting itineraries and working with trip details.
• Excellent written English with a warm, professional client-facing style.
• Experience managing a busy inbox and juggling multiple clients and priorities.

Responsibilities

• Build and maintain a centralized system to track clients, trips, dates, and payments.
• Set up and manage automated email reminders for trips, pre-departure, and payments.
• Proactively schedule reminders to ensure no date or deadline is missed.
• Create clear client itineraries and update them as trip details change.
• Manage and triage a high-volume inbox, respond to routine inquiries, and flag items needing attention.
• Track upcoming trips and payment due dates, providing a daily/weekly overview.
• Maintain accurate, up-to-date client records.

Skills

Organizational skills

Deadline reliability

Email automation

Trip itineraries

Client communication

Inbox management

Tech-savvy

Independent work

Attention to detail

Tools

CRM systems

Booking platforms

Job description

Job Summary

We're pleased to be adding a highly organized and detail-oriented Travel Operations Assistant to support a busy independent travel advisor. In this role, you'll be the reliable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We're looking for someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones
• Set up and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time
• Proactively schedule and send reminders ahead of each client's trip so no date or deadline is ever missed
• Create clear, well-formatted client itineraries and keep them updated as trip details change
• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries, and flag anything needing personal attention
• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview
• Maintain accurate, up-to-date client records

Mandatory Skills

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through
• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools
• Comfortable building and formatting itineraries and working with booking or trip details
• Excellent written English with a warm, professional style suited to client-facing communication
• Experience managing a busy inbox and juggling multiple clients and priorities at once
• Tech-comfortable and quick to learn new systems and tools
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Prior experience supporting a travel advisor, travel agency, or hospitality/concierge business
• Familiarity with travel booking platforms and itinerary-building tools
• Experience building a CRM or process from a blank slate
• Ability to manage multiple projects simultaneously

Why Join Us

This is a great opportunity to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we'd love to hear from you.