Travel Booking & Operations Assistant

VA Masters; San Pedro; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

VA Masters is seeking a Travel Operations Assistant to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in a single system, ensuring trips stay on track with deadlines and proactive follow-through.

You will build and maintain client records, create clear itineraries, set up automated reminders, and triage a high-volume inbox. The role rewards reliability, organization, and strong written English for client-facing communication.

Qualifications

• Strong organizational and time-management skills with reliable deadlines.
• Experience setting up and managing email automations or reminder workflows.
• Ability to format itineraries and manage booking details.
• Excellent written English for client-facing communication.
• Experience handling a high-volume inbox and multiple clients.
• Tech-savvy and quick to learn new systems.

Responsibilities

• Build and maintain a single system to track clients, trips, dates, and payments.
• Set up and manage automated email sequences for reminders and notifications.
• Proactively schedule and send reminders ahead of each client’s trip.
• Create clear, well-formatted client itineraries and keep them updated.
• Manage and triage a high-volume inbox—sort, respond, and flag items for action.
• Track upcoming trips and payment due dates with a daily/weekly overview.
• Maintain accurate, up-to-date client records.

Skills

Organizational skills

Time management

Email automation

Itinerary formatting

Client correspondence

Inbox management

Independent work

Job description

Job Summary:
We're seeking to bring on a highly organized and detail-oriented Travel Operations Assistant to support a busy independent travel advisor. In this role, you'll be the reliable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We're looking for someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones

• Set up and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time

• Proactively schedule and send reminders ahead of each client's trip so no date or deadline is ever missed

• Create clear, well-formatted client itineraries and keep them updated as trip details change

• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries, and flag anything needing personal attention

• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview

• Maintain accurate, up-to-date client records

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through

• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools

• Comfortable building and formatting itineraries and working with booking or trip details

• Excellent written English with a warm, professional style suited to client-facing communication

• Experience managing a busy inbox and juggling multiple clients and priorities at once

• Tech-comfortable and quick to learn new systems and tools

• Reliable, detail-oriented, and able to work independently

• Strong communication skills

Preferred Skills:

• Prior experience supporting a travel advisor, travel agency, or hospitality/concierge business

• Familiarity with travel booking platforms and itinerary-building tools

• Experience building a CRM or process from a blank slate

• Ability to manage multiple projects simultaneously

Why Join Us:
This is a great opportunity to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we'd love to hear from you.