Travel Operations Assistant: Detail-Driven Right Hand

VA Masters; Tangob; On-site; PHP 201,000 - 312,000; Full time

Job summary

VA Masters is seeking a Travel Operations Assistant who is highly organized and detail-oriented to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in one centralized system, ensuring every client's trip stays on track and nothing slips through the cracks.

You will build and maintain an organized tracking system, set up automated reminders, format itineraries, manage a high-volume inbox, and surface a daily overview of upcoming payments and

Qualifications

• Strong organizational and time-management skills with reliability around deadlines.
• Experience setting up and running email automations or reminder workflows.
• Comfortable building and formatting itineraries with booking details.
• Excellent written English with a warm, professional style.
• Experience managing a busy inbox with multiple clients.
• Tech-savvy and quick to learn new systems.
• Reliable, detail-oriented, and independent worker.
• Strong communication skills.

Responsibilities

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones.
• Set up and manage automated email sequences for trip, pre-departure, and payment reminders.
• Proactively schedule and send reminders ahead of each client's trip.
• Create clear, well-formatted client itineraries and keep them updated.
• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries.
• Track upcoming trips and payment due dates and surface a daily or weekly 'what's due' overview.
• Maintain accurate, up-to-date client records.

Skills

Organization & time management

Email automations

Itinerary building

Written English

Inbox management

Tech-savvy

Reliability

Communication skills

Tools

CRM automation tools

Email marketing tools

Job description

VA Masters is seeking a Travel Operations Assistant who is highly organized and detail-oriented to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in one centralized system, ensuring every client's trip stays on track and nothing slips through the cracks.

You will build and maintain an organized tracking system, set up automated reminders, format itineraries, manage a high-volume inbox, and surface a daily overview of upcoming payments and