Travel Administration Assistant

VA Masters; Biñan; On-site; PHP 223,000 - 357,000; Full time

Job summary

VA Masters in Laguna, Philippines, is seeking a Travel Operations Assistant to act as the trusted right hand for a busy independent travel advisor. You will own reminders, itineraries, and inbox flow, keeping client trips on track in a single, centralized system.

The role requires highly organized and deadline-driven professionals who can set up email automations, build client itineraries, manage a high-volume inbox, and maintain accurate records.

Qualifications

• Strong organizational and time-management skills, with reliable deadlines.
• Experience setting up and running email automations or reminder workflows using CRM tools.
• Ability to build and format itineraries and work with booking details.
• Excellent written English with a warm, professional client-facing style.
• Experience managing a busy inbox with multiple priorities.
• Tech-savvy and quick to learn new systems and tools.
• Dependable, precise, and able to work solo.
• Strong communication skills.

Responsibilities

• Build and hold a single, tidy system to track all clients, trips, dates, and milestones.
• Set up and run automated email sequences for trip reminders and payments.
• Schedule and send proactive reminders ahead of each client’s trip.
• Create clear, well-formatted client itineraries and keep them up-to-date.
• Run and triage a high-volume inbox, replying to routine inquiries and flagging items.
• Track trips and payment due dates and surface a daily/weekly overview.
• Maintain accurate, current client records.

Skills

Organization & time-management

Deadline reliability

Email automation

Itinerary building

Professional written English

Inbox management

Tech-savviness

Independent working

Strong communication

Tools

CRM software

Travel booking platforms

Itinerary-building tools

Job description

Job Summary:

We're on the lookout for a highly organized and detail-oriented Travel Operations Assistant to back a busy independent travel advisor. In the role you'll be the dependable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We want someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and hold a single, tidy system to track all clients, trips, key dates, and payment milestones

• Set up and run automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time

• Schedule and send reminders proactively ahead of each client's trip so no date or deadline is ever missed

• Turn out clear, well-formatted client itineraries and hold them current as trip details shift

• Run and triage a high-volume inbox — sort, prioritize, reply to routine inquiries, and flag anything needing personal attention

• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview

• Hold accurate, current client records

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through

• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools

• At ease building and formatting itineraries and working with booking or trip details

• Excellent written English with a warm, professional style suited to client-facing communication

• Experience running a busy inbox and carrying several clients and priorities at once

• Tech-comfortable and quick to pick up new systems and tools

• Dependable, precise, and able to work solo

• Strong communication skills

Preferred Skills:

• Prior experience backing a travel advisor, travel agency, or hospitality/concierge business

• Familiarity with travel booking platforms and itinerary-building tools

• Experience building a CRM or process from a blank slate

• Ability to carry several projects at once

Why Join Us:

This is a strong opening to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll find variety, latitude, and the chance to leave an immediate, visible mark. If bringing order to chaos is what you love and you take pride in keeping things on track, we'd love to hear from you.