Travel & Operations Assistant

VA Masters; Tangob; On-site; PHP 201,000 - 312,000; Full time

Job summary

VA Masters is seeking a Travel Operations Assistant who is highly organized and detail-oriented to support a busy independent travel advisor. You will own reminders, itineraries, and inbox flow in one centralized system, ensuring every client's trip stays on track and nothing slips through the cracks.

You will build and maintain an organized tracking system, set up automated reminders, format itineraries, manage a high-volume inbox, and surface a daily overview of upcoming payments and

Qualifications

• Strong organizational and time-management skills with reliability around deadlines.
• Experience setting up and running email automations or reminder workflows.
• Comfortable building and formatting itineraries with booking details.
• Excellent written English with a warm, professional style.
• Experience managing a busy inbox with multiple clients.
• Tech-savvy and quick to learn new systems.
• Reliable, detail-oriented, and independent worker.
• Strong communication skills.

Responsibilities

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones.
• Set up and manage automated email sequences for trip, pre-departure, and payment reminders.
• Proactively schedule and send reminders ahead of each client's trip.
• Create clear, well-formatted client itineraries and keep them updated.
• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries.
• Track upcoming trips and payment due dates and surface a daily or weekly 'what's due' overview.
• Maintain accurate, up-to-date client records.

Skills

Organization & time management

Email automations

Itinerary building

Written English

Inbox management

Tech-savvy

Reliability

Communication skills

Tools

CRM automation tools

Email marketing tools

Job description

Job Summary:

We're keen to bring on a highly organized and detail-oriented Travel Operations Assistant to support a busy independent travel advisor. In this role, you'll be the reliable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We're looking for someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones




• Set up and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time




• Proactively schedule and send reminders ahead of each client's trip so no date or deadline is ever missed




• Create clear, well-formatted client itineraries and keep them updated as trip details change




• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries, and flag anything needing personal attention




• Track upcoming trips and payment due dates and surface a daily or weekly \"what's due\" overview




• Maintain accurate, up-to-date client records

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through




• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools




• Comfortable building and formatting itineraries and working with booking or trip details




• Excellent written English with a warm, professional style suited to client-facing communication




• Experience managing a busy inbox and juggling multiple clients and priorities at once




• Tech-comfortable and quick to learn new systems and tools




• Reliable, detail-oriented, and able to work independently




• Strong communication skills

Preferred Skills:

• Prior experience supporting a travel advisor, travel agency, or hospitality/concierge business




• Familiarity with travel booking platforms and itinerary-building tools




• Experience building a CRM or process from a blank slate




• Ability to manage multiple projects simultaneously

Why Join Us:

This is a great opportunity to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we'd love to hear from you.