Travel Account Support Specialist | Onsite Training

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Job summary

Caldwell Communications is hiring a Travel Account Customer Service Representative in Quezon City. No prior travel or BPO experience is required; you will learn on the job, handle flight and hotel reservations, and resolve booking changes with friendly, customer-focused service.

Start with paid training from day 1 and grow through continuous upskilling, with a full-time onsite schedule and opportunities for advancement within the travel operations team.

Qualifications

• High School or Senior High School graduate.
• Fresh graduates and first-time job seekers welcome.
• Willing to learn travel systems and processes.

Responsibilities

• Assist customers with flight and hotel reservations.
• Handle booking changes, cancellations, and rebooking requests.
• Provide travel and itinerary information.
• Assist with baggage, schedules, and travel policies.
• Process reservation updates and customer requests.
• Document customer interactions accurately.
• Escalate complex concerns when needed.
• Follow quality, productivity and customer service standards.

Skills

Good English communication skills

Customer service

Problem-solving skills

Basic computer skills

Typing skills

Attention to detail

Willing to learn travel systems

Education

High School graduate

Job description

Caldwell Communications is hiring a Travel Account Customer Service Representative in Quezon City. No prior travel or BPO experience is required; you will learn on the job, handle flight and hotel reservations, and resolve booking changes with friendly, customer-focused service.

Start with paid training from day 1 and grow through continuous upskilling, with a full-time onsite schedule and opportunities for advancement within the travel operations team.