Onsite Travel Booking Specialist – Paid Training & Growth

Caldwell Communications; Pasig; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Job summary

Caldwell Communications is hiring a Travel Account Customer Service Representative in Quezon City. Onsite role with a monthly basic salary up to ₱26,000 and at least 3 months of BPO/call center experience. Paid training from Day 1, with incentives and long-term growth opportunities in travel and hospitality.

The position focuses on flight bookings, hotel reservations, itinerary changes, and travel inquiries, requiring good English communication and a service mindset.

Qualifications

• Good English communication skills (verbal and written).
• Strong customer service orientation and interest in travel.
• Basic computer skills and ability to multitask.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email related to travel services.
• Assist with flight bookings, hotel reservations, cancellations, and itinerary changes.
• Provide accurate travel information, including schedules, policies, and pricing.
• Resolve customer issues professionally and efficiently.
• Maintain high-quality customer service in every interaction.
• Document all customer interactions accurately in the system.
• Escalate complex travel concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service

Multitasking

Willing to work onsite

Education

High School or Senior High School graduate

Job description

Caldwell Communications is hiring a Travel Account Customer Service Representative in Quezon City. Onsite role with a monthly basic salary up to ₱26,000 and at least 3 months of BPO/call center experience. Paid training from Day 1, with incentives and long-term growth opportunities in travel and hospitality.

The position focuses on flight bookings, hotel reservations, itinerary changes, and travel inquiries, requiring good English communication and a service mindset.