Travel Support Specialist - Entry Level, Onsite

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You'll help with bookings, provide accurate information, and ensure smooth experiences for travelers.

This on-site role in Metro Manila offers paid training Day 1, performance incentives, and opportunities for growth in a supportive, people-first BPO environment.

Qualifications

• At least High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Customer service

Attention to detail

Multitasking

Basic computer skills

Education

High School / Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You'll help with bookings, provide accurate information, and ensure smooth experiences for travelers.

This on-site role in Metro Manila offers paid training Day 1, performance incentives, and opportunities for growth in a supportive, people-first BPO environment.