Travel Account Agent - Fresher Friendly - Weekends Off

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Weekends off (Mon-Fri)

Competitive salary & incentives

Paid training & onboarding

Career development opportunities

Friendly and professional environment

Job summary

Recruitify_HR is seeking experienced Online Assistants to join our Travel Account team to assist customers with travel bookings, changes, and inquiries.

You will manage bookings using GDS tools, provide email/chat/ticketing support, and maintain accurate documentation while upholding service standards.

The role requires at least 1 year of GDS experience, strong English communication, and a detail-oriented problem solver who can work onsite on a fixed weekday schedule.

Qualifications

• 1 year+ experience using GDS (Amadeus, Sabre, Galileo or similar).
• High school graduate or college level or graduate.
• Strong written and verbal English communication.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite on a fixed weekday schedule.

Responsibilities

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools.
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Skills

English communication

Attention to detail

Problem-solving

Onsite presence

Education

High school graduate or higher

Tools

GDS (Amadeus, Sabre, Galileo)

Job description

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.Key Responsibilities

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Qualifications

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
• High school graduate (K-12), college level, or graduate.
• Strong written and verbal English communication skills.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite and on a fixed weekday schedule.

What We Offer

• Weekends off (Monday to Friday work schedule)
• Competitive salary and performance incentives
• Paid training and onboarding
• Career development opportunities
• Friendly and professional working environment