Call Center Representative - Travel Account - Fresh Grad

Orbit Teleservices; Caloocan; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Weekends off

Competitive salary & incentives

Paid training

Career development

Friendly environment

Job summary

Orbit Teleservices is seeking experienced Online Assistants to support our Travel Account team. The role involves handling travel bookings, changes, and inquiries for customers, with efficient use of GDS systems and multi-channel communication.

You will maintain accurate booking records, adhere to company policies, and strive for high customer satisfaction while working on a fixed Monday–Friday schedule onsite in the Philippines.

Qualifications

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar).
• Proficient in written and verbal English communication.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite and on a fixed weekday schedule.

Responsibilities

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Skills

GDS experience

English communication

Detail-oriented

Problem solving

Education

High school graduate (K-12)

College level or graduate

Tools

Amadeus

Sabre

Galileo

Job description

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.

Key Responsibilities:

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Qualifications:

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
• High school graduate (K-12), college level, or graduate.
• Strong written and verbal English communication skills.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite and on a fixed weekday schedule.

What We Offer:

• Weekends off (Monday to Friday work schedule)
• Competitive salary and performance incentives
• Paid training and onboarding
• Career development opportunities
• Friendly and professional working environment