CSR - Travel Account Agent - Open for HS Graduates

Recruitify_HR; Metro Manila; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Weekends off

Competitive salary

Paid training

Career development

Friendly environment

Job summary

Recruitify_HR is seeking experienced Online Assistants to join our Travel Account team. You will help customers with travel bookings, changes, and inquiries, working onsite on a fixed weekday schedule.

Responsibilities include managing bookings with Amadeus, Sabre, and Galileo, providing email/chat support, and ensuring documentation is up to date while maintaining high service standards.

Qualifications

• Proven ability to communicate clearly in written and verbal English.
• Attention to detail and strong problem-solving skills.
• Experience delivering travel-related assistance and handling inquiries.

Responsibilities

• Assist customers with travel bookings, changes, and inquiries.
• Handle bookings, cancellations, and itinerary changes using GDS tools.
• Provide professional assistance via email, chat, or ticketing systems.
• Update booking details accurately and maintain documentation.
• Resolve customer concerns while following travel policies.

Skills

English proficiency

Detail-oriented

Strong communication

Education

High school diploma or higher

Tools

Amadeus

Sabre

Galileo

Job description

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries.Key Responsibilities

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

Qualifications

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
• High school graduate (K-12), college level, or graduate.
• Strong written and verbal English communication skills.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite and on a fixed weekday schedule.

What We Offer

• Weekends off (Monday to Friday work schedule)
• Competitive salary and performance incentives
• Paid training and onboarding
• Career development opportunities
• Friendly and professional working environment