Transportation Support (US)

iSupport Worldwide; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Upskilling academy

Modern office

Employee engagement

Job summary

iSupport Worldwide in Metro Manila is seeking a Transportation Support to coordinate daily TL/LTL shipments across multiple sites. You will manage carrier communications, scheduling, and documentation to ensure on-time transportation execution.

The role requires 3+ years in transportation coordination, strong Excel skills, and experience with TMS. You will work with dock teams and stakeholders to resolve issues and support ISO 9001/14001 compliance.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience.
• Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations.
• Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications.
• Strong background in transportation, freight management, shipping operations, and logistics coordination.
• Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution.
• Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management.
• Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms.
• Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation.
• Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners.
• Knowledge of ISO 9001 and ISO 14001 standards is an advantage.

Responsibilities

• Coordinate daily TL and LTL shipment routing with carriers and transportation partners across multiple locations.
• Communicate with carrier brokers, hubs, and providers regarding pickups, deliveries, and shipment status.
• Schedule and coordinate shipment pickups, deliveries, and transportation activities based on priorities.
• Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements.
• Monitor shipment status and transportation performance to ensure timely pickups and deliveries.
• Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation.
• Investigate missed pickups, identify root causes, and communicate impacts to stakeholders.
• Obtain and communicate updated ETA information when delays occur.
• Prepare, organise, maintain, and update transportation documentation (BOLs, invoices, tracking documents).
• Assist in resolving issues related to transportation documentation and shipment labelling.
• Coordinate remotely with dock teams to support shipment execution and resolve issues.

Skills

Transportation coordination

Carrier communications

Stakeholder management

Analytical thinking

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Transportation Management System (TMS)

Job description

What is your mission?

We are looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations across multiple locations. This role is responsible for Truckload (TL) and Less-Than-Truckload (LTL) shipment coordination, carrier communication, shipment tracking, transportation documentation management, delivery scheduling, and expedited shipment support to ensure efficient and on-time transportation execution.

You will provide the best service to our partner brands by performing these tasks:

• Coordinate daily Truckload (TL) and Less-Than-Truckload (LTL) shipment routing with carriers and transportation partners across multiple locations
• Communicate directly with carrier brokers, carrier hubs, and transportation providers regarding pickups, deliveries, routing requirements, and shipment status
• Schedule and coordinate shipment pickups, deliveries, and transportation activities based on operational priorities
• Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements, including End-of-Month (EOM) and End-of-Quarter (EOQ) activities
• Monitor shipment status and transportation performance to ensure timely pickups and deliveries
• Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation
• Investigate missed pickups, identify root causes, coordinate corrective actions, and communicate operational impacts to stakeholders
• Obtain and communicate updated Estimated Time of Arrival (ETA) information when shipment delays occur
• Order, monitor, and track shipping materials to ensure timely delivery to designated locations
• Prepare, organise, maintain, and update transportation documentation, including Bills of Lading (BOLs), invoices, shipment records, pallet labels, and tracking documents
• Assist in resolving issues related to transportation documentation, BOLs, and shipment labelling
• Review and address left-on-dock shipments, including international shipments, to ensure proper handling and timely movement
• Coordinate remotely with dock teams to support shipment execution and resolve transportation issues
• Monitor and respond promptly to transportation-related emails and operational communications
• Support compliance with ISO 9001 and ISO 14001 standards
• Perform additional transportation, logistics, and operational support activities as required

Requirements

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience
• Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations
• Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications
• Strong background in transportation, freight management, shipping operations, and logistics coordination
• Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution
• Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management
• Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms
• Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation
• Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners
• Knowledge of ISO 9001 and ISO 14001 standards is an advantage
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders
• Strong organisational, coordination, and stakeholder management skills
• Ability to manage multiple shipments, schedules, carriers, and priorities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making capabilities
• High attention to detail and commitment to accuracy in transportation operations and documentation
• Ability to work independently while collaborating effectively within a team environment
• Customer-focused mindset with a commitment to operational excellence and continuous improvement

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.