Transportation Support US

iSupport Worldwide; Manila; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenges

Engagement activities

Upskilling academy

Modern office facilities

Employee amenities

Collaborative environment

Job summary

iSupport Worldwide is seeking a highly organized Transportation Support to coordinate daily TL and LTL shipments across multiple locations. You will manage carrier communications, scheduling, tracking, and documentation to ensure on-time transportation execution and accuracy.

Ideal candidates have a Bachelor’s in supply chain or logistics or equivalent experience, at least 3 years in transportation coordination, and strong Excel and TMS skills.

Qualifications

• Bachelor’s degree or four years equivalent experience in transportation/logistics.
• 3+ years in transportation coordination, logistics, or related operations.
• Experience coordinating TL and LTL shipments and carrier communications.
• Proficiency in Excel for shipment tracking and reporting.

Responsibilities

• Coordinate daily TL and LTL shipments with carriers across locations.
• Communicate with carriers, brokers, and transportation providers on pickups and routing.
• Schedule pickups, deliveries, and transportation activities per priorities.
• Monitor shipment status and adjust delivery schedules as needed.
• Prepare and update Bills of Lading, invoices, and tracking documents.
• Support ISO 9001 and ISO 14001 compliance and issue resolution.

Skills

Organized

Detail-oriented

Multistakeholder coordination

Strong communication

Analytical/problem-solving

Education

Bachelor’s in Supply Chain/Logistics/Business

4 years equivalent experience

Tools

Microsoft Excel

TMS/logistics software

Job description

Job Description:

What is your mission?

We are looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations across multiple locations. This role is responsible for Truckload (TL) and Less-Than-Truckload (LTL) shipment coordination, carrier communication, shipment tracking, transportation documentation management, delivery scheduling, and expedited shipment support to ensure efficient and on-time transportation execution.

• Coordinate daily Truckload (TL) and Less-Than-Truckload (LTL) shipment routing with carriers and transportation partners across multiple locations
• Communicate directly with carrier brokers, carrier hubs, and transportation providers regarding pickups, deliveries, routing requirements, and shipment status
• Schedule and coordinate shipment pickups, deliveries, and transportation activities based on operational priorities
• Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements, including End-of-Month (EOM) and End-of-Quarter (EOQ) activities
• Monitor shipment status and transportation performance to ensure timely pickups and deliveries
• Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation
• Investigate missed pickups, identify root causes, coordinate corrective actions, and communicate operational impacts to stakeholders
• Obtain and communicate updated Estimated Time of Arrival (ETA) information when shipment delays occur
• Order, monitor, and track shipping materials to ensure timely delivery to designated locations
• Prepare, organise, maintain, and update transportation documentation, including Bills of Lading (BOLs), invoices, shipment records, pallet labels, and tracking documents
• Assist in resolving issues related to transportation documentation, BOLs, and shipment labelling
• Review and address left-on-dock shipments, including international shipments, to ensure proper handling and timely movement
• Coordinate remotely with dock teams to support shipment execution and resolve transportation issues
• Monitor and respond promptly to transportation-related emails and operational communications
• Support compliance with ISO 9001 and ISO 14001 standards
• Perform additional transportation, logistics, and operational support activities as required

Who are we looking for?

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience
• Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations
• Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications
• Strong background in transportation, freight management, shipping operations, and logistics coordination
• Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution
• Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management
• Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms
• Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation
• Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners
• Knowledge of ISO 9001 and ISO 14001 standards is an advantage
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders
• Strong organisational, coordination, and stakeholder management skills
• Ability to manage multiple shipments, schedules, carriers, and priorities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making capabilities
• High attention to detail and commitment to accuracy in transportation operations and documentation
• Ability to work independently while collaborating effectively within a team environment
• Customer-focused mindset with a commitment to operational excellence and continuous improvement

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.