Transportation Support (US)

iSupport Worldwide; Pasig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym and wellness facilities

Upskilling academy

Modern office facilities

Annual fitness challenge

Job summary

iSupport Worldwide is seeking a highly organized Transportation Support to coordinate daily TL/LTL shipments, carrier communications, and delivery scheduling across multiple locations in Metro Manila. You will manage shipment tracking, documentation, and expedited shipments, ensuring on-time transport execution.

This role requires strong Excel use and experience with TMS systems. Ideal candidates have a 3+ year background in transportation coordination, an eye for detail, and the ability to

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Admin, or 4 years of equivalent experience.
• Minimum 3 years in transportation coordination, logistics, shipping, or related operations.
• Experience coordinating TL/LTL shipments, routing, pickups, deliveries, and carrier communications.

Responsibilities

• Coordinate daily TL and LTL shipments with carriers across multiple locations.
• Communicate with carrier brokers, hubs, and providers regarding pickups, routing, and status.
• Schedule and coordinate pickups, deliveries, and transportation activities by priority.
• Monitor shipment status and on-time performance; resolve issues and delays.
• Prepare and maintain transportation documents (BOLs, invoices, shipment records).
• Coordinate with dock teams remotely to support execution and resolve issues.

Skills

Transportation coordination

Logistics planning

Carrier communication

Excel

Stakeholder management

Education

Bachelor's degree in Supply Chain/Logistics or related field

Tools

TMS software

Job description

What is your mission?

We are looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations across multiple locations. This role is responsible for Truckload (TL) and Less-Than-Truckload (LTL) shipment coordination, carrier communication, shipment tracking, transportation documentation management, delivery scheduling, and expedited shipment support to ensure efficient and on-time transportation execution.

You will provide the best service to our partner brands by performing these tasks:

• Coordinate daily Truckload (TL) and Less-Than-Truckload (LTL) shipment routing with carriers and transportation partners across multiple locations
• Communicate directly with carrier brokers, carrier hubs, and transportation providers regarding pickups, deliveries, routing requirements, and shipment status
• Schedule and coordinate shipment pickups, deliveries, and transportation activities based on operational priorities
• Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements, including End-of-Month (EOM) and End-of-Quarter (EOQ) activities
• Monitor shipment status and transportation performance to ensure timely pickups and deliveries
• Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation
• Investigate missed pickups, identify root causes, coordinate corrective actions, and communicate operational impacts to stakeholders
• Obtain and communicate updated Estimated Time of Arrival (ETA) information when shipment delays occur
• Order, monitor, and track shipping materials to ensure timely delivery to designated locations
• Prepare, organise, maintain, and update transportation documentation, including Bills of Lading (BOLs), invoices, shipment records, pallet labels, and tracking documents
• Assist in resolving issues related to transportation documentation, BOLs, and shipment labelling
• Review and address left-on-dock shipments, including international shipments, to ensure proper handling and timely movement
• Coordinate remotely with dock teams to support shipment execution and resolve transportation issues
• Monitor and respond promptly to transportation-related emails and operational communications
• Support compliance with ISO 9001 and ISO 14001 standards
• Perform additional transportation, logistics, and operational support activities as required

Who are we looking for?

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience
• Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations
• Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications
• Strong background in transportation, freight management, shipping operations, and logistics coordination
• Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution
• Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management
• Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms
• Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation
• Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners
• Knowledge of ISO 9001 and ISO 14001 standards is an advantage
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders
• Strong organisational, coordination, and stakeholder management skills
• Ability to manage multiple shipments, schedules, carriers, and priorities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making capabilities
• High attention to detail and commitment to accuracy in transportation operations and documentation
• Ability to work independently while collaborating effectively within a team environment
• Customer-focused mindset with a commitment to operational excellence and continuous improvement

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.