Transportation Support

iSupport Worldwide; Manila; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Free lunch onsite

Onsite gym access

Upskilling academy

Annual fitness challenge

Employee engagement activities

Modern office facilities

Job summary

iSupport Worldwide in Manila is seeking a highly organized Transportation Support to coordinate daily TL/LTL shipments, carrier communications, and documentation across multiple locations. You will monitor ETA, arrange pickups, and support EOM/EOQ activities to ensure on-time transportation execution.

The role requires 3+ years in transportation coordination, strong Excel and TMS experience, and excellent stakeholder management in a fast-paced environment.

Qualifications

• Bachelor’s degree or four years of equivalent transportation or logistics experience.
• Minimum 3 years of experience in transportation coordination, logistics, shipping, or related operations.
• Experience coordinating TL/LTL shipments and carrier communications.
• Proficiency in Excel for shipment tracking and reporting.
• Experience with TMS and logistics platforms.
• Knowledge of Bills of Lading (BOLs) and shipping documentation.
• Familiarity with ISO 9001 and ISO 14001 is a plus.

Responsibilities

• Coordinate TL/LTL shipments with carriers across multiple locations.
• Communicate with carrier brokers and transportation providers on pickups, routing, and status.
• Schedule pickups and deliveries based on priorities.
• Monitor shipment status and ETA; manage time-sensitive shipments.
• Prepare and update Bills of Lading and related documentation.
• Resolve issues related to shipments and documentation; communicate impacts to stakeholders.
• Collaborate with dock teams remotely to ensure smooth execution.
• Support ISO 9001/ISO 14001 compliance and continuous improvement.

Skills

Organised

Detail oriented

Excellent communication

Stakeholder management

Analytical thinking

Problem solving

Multitasking

Team collaboration

Customer-focused

Education

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

Microsoft Excel

TMS

Logistics software

Job description

Job Description:

What is your mission?

We are looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations across multiple locations. This role is responsible for Truckload (TL) and Less-Than-Truckload (LTL) shipment coordination, carrier communication, shipment tracking, transportation documentation management, delivery scheduling, and expedited shipment support to ensure efficient and on-time transportation execution.

• Coordinate daily Truckload (TL) and Less-Than-Truckload (LTL) shipment routing with carriers and transportation partners across multiple locations
• Communicate directly with carrier brokers, carrier hubs, and transportation providers regarding pickups, deliveries, routing requirements, and shipment status
• Schedule and coordinate shipment pickups, deliveries, and transportation activities based on operational priorities
• Manage delivery schedules, time slot adjustments, and transportation requests to support changing business requirements, including End-of-Month (EOM) and End-of-Quarter (EOQ) activities
• Monitor shipment status and transportation performance to ensure timely pickups and deliveries
• Track and coordinate time-sensitive and expedited shipments from pickup through delivery confirmation
• Investigate missed pickups, identify root causes, coordinate corrective actions, and communicate operational impacts to stakeholders
• Obtain and communicate updated Estimated Time of Arrival (ETA) information when shipment delays occur
• Order, monitor, and track shipping materials to ensure timely delivery to designated locations
• Prepare, organise, maintain, and update transportation documentation, including Bills of Lading (BOLs), invoices, shipment records, pallet labels, and tracking documents
• Assist in resolving issues related to transportation documentation, BOLs, and shipment labelling
• Review and address left-on-dock shipments, including international shipments, to ensure proper handling and timely movement
• Coordinate remotely with dock teams to support shipment execution and resolve transportation issues
• Monitor and respond promptly to transportation-related emails and operational communications
• Support compliance with ISO 9001 and ISO 14001 standards
• Perform additional transportation, logistics, and operational support activities as required

Who are we looking for?

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field, or four (4) years of equivalent transportation or logistics experience
• Minimum 3 years of experience in transportation coordination, logistics, shipping, freight, supply chain, or related operations
• Experience coordinating Truckload (TL) and Less-Than-Truckload (LTL) shipments, routing, pickups, deliveries, and carrier communications
• Strong background in transportation, freight management, shipping operations, and logistics coordination
• Knowledge of transportation processes, shipment tracking, expedited shipments, and transportation issue resolution
• Proficiency in Microsoft Excel for shipment tracking, reporting, operational monitoring, and data management
• Experience with Transportation Management Systems (TMS), logistics software, and transportation platforms
• Knowledge of Bills of Lading (BOLs), invoices, shipment tracking records, and transportation documentation
• Experience working with carrier brokers, carrier hubs, shipping providers, and transportation partners
• Knowledge of ISO 9001 and ISO 14001 standards is an advantage
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders
• Strong organisational, coordination, and stakeholder management skills
• Ability to manage multiple shipments, schedules, carriers, and priorities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making capabilities
• High attention to detail and commitment to accuracy in transportation operations and documentation
• Ability to work independently while collaborating effectively within a team environment
• Customer-focused mindset with a commitment to operational excellence and continuous improvement

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.