Training Specialist & BPO Coach

HCL Technologies Philippines Inc; Taguig; On-site; PHP 502,000 - 725,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Process Trainer to deliver comprehensive training programs for new hires and existing staff. You will facilitate end-to-end training, including pre-process, process training, and client-specific guidance, while ensuring proficiency levels are met at graduation.

You will design materials, assessments, and metrics, provide coaching, and collaborate with operations and quality teams to close performance gaps.

Qualifications

• 4 Yr. degree -BS/BA or 3 to 5 years of work experience.

Responsibilities

• Deliver training programs for new hires and staff.
• Develop training materials and assessment tools.
• Provide floor support and coaching to employees, including leadership.
• Analyze performance gaps and recommend improvements.
• Provide timely, professional reports to management.

Education

BS/BA degree

Tools

MS Office

Google Suite

Job description

HCL Technologies Philippines Inc is seeking a Process Trainer to deliver comprehensive training programs for new hires and existing staff. You will facilitate end-to-end training, including pre-process, process training, and client-specific guidance, while ensuring proficiency levels are met at graduation.

You will design materials, assessments, and metrics, provide coaching, and collaborate with operations and quality teams to close performance gaps.