Training Specialist I

Crawford & Company; Iloilo City; On-site; PHP 268,000 - 424,000; Full time

Job summary

Crawford & Company in Iloilo City is seeking an experienced Training and Development professional to design and deliver corporate training programs, focusing on improving productivity across departments.

You will conduct needs analyses, develop curricula, and provide classroom training with follow-up support for non-technical staff, while coordinating onboarding and up-skilling initiatives. This role emphasizes creativity, communication, and collaboration with HR and management.

Qualifications

• Bachelor's degree in related field.
• At least two years of experience as technical trainer in the BPO or Shared Services industry.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Creativity and versatility in developing course curriculum.

Responsibilities

• Designs training materials and courseware for programs needed.
• Conducts research and collects reference materials for training.
• Provides classroom training and follow-up support to various non-technical team members.
• Collects follow-up exercises, evaluations, and questionnaires to improve course design.
• Develops and maintains the train-the-trainer program.
• Assists non-technical team members on projects and helps them recognize software program features.
• Coordinates new hire training, up skill training and recursive schedules and delivery.
• Measures effectiveness of training through Training Needs Analysis to address proficiency gaps.
• Develops Training Program review and analysis for business reviews with HCPO.

Skills

Training design

Curriculum development

Verbal communication

Written communication

Time management

Interpersonal skills

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Job Description

Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Responsibilities

• Training and Development
  • Designs training materials and courseware for programs needed.
  • Conducts research and collects reference materials for training.
  • Provides classroom training and follow-up support to various non-technical team members.
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design.
  • Develops and maintains the train-the-trainer program.
  • Assists non-technical team members on projects and helps them recognize software program features.
  • Designs, updates, and conducts organizational training.
  • Coordinates new hire training, up skill training and recursive schedules and delivery.
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations.
  • Develops Training Program review and analysis for business reviews with HCPO.
• Business Process & HR Support
  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor.
  • Informs immediate superior regarding problems and other matters beyond limits of authority.
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
  • Assists in HR‑related projects and activities deemed necessary or as required by immediate supervisor.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years of experience as technical trainer in the BPO or Shared Services industry.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Proven high level of creativity and versatility in developing course curriculum.
• Effectively interact with all levels of the organization.
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Demonstrates high commitment in providing training to various non-technical employees.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills - Able to work independently and as a team member.
• Maintains high degree of professionalism and confidentiality.