Growth-Oriented Trainer: Pre/Process Training Lead

Tech Mahindra; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

Tech Mahindra Philippines is hiring a Trainer to conduct and facilitate pre‑process and process trainings for new hires, ensuring performance alignment with competency benchmarks. The role emphasizes delivering engaging trainings, coaching candidates, and maintaining training reports across shifts in a busy BPO environment.

The ideal candidate holds a Bachelor’s degree with at least 1 year of training experience, strong communication, and solid presentation and organizational skills, and will

Qualifications

• Bachelor's/College degree in any field.
• At least 1 year of experience in training or related field.
• Experience in pre-process and process training is preferred.
• Excellent written and verbal communication skills.
• Strong presentation and organizational skills.

Responsibilities

• Conduct pre-process and process trainings for new hires and evaluate their performance.
• Deliver and facilitate Pre-Process and Process Trainings.
• Train new hire batches and maintain attrition and throughput per guidelines.
• Coach and counsel where needed and document training reports.
• Provide feedback and perform Training Needs Analysis.
• Create and update training modules and curricula.
• Generate regular training reports and conduct post assessments.

Skills

Excellent communication

Presentation skills

Organizational and planning skills

Education

Bachelor's degree

Job description

Tech Mahindra Philippines is hiring a Trainer to conduct and facilitate pre‑process and process trainings for new hires, ensuring performance alignment with competency benchmarks. The role emphasizes delivering engaging trainings, coaching candidates, and maintaining training reports across shifts in a busy BPO environment.

The ideal candidate holds a Bachelor’s degree with at least 1 year of training experience, strong communication, and solid presentation and organizational skills, and will