Training Manager at Global Strategic Business Process Solutions Inc. Philippines

Global Strategic Business Process Solutions Inc.; Philippines; On-site; PHP 2,457,002 - 3,685,503; Full time

Job summary

Global Strategic Business Process Solutions Inc. in the Philippines is seeking an experienced Training Manager to enhance the training and development processes in our BPO organization. The role involves managing training programs, ensuring employees acquire necessary skills, and leading a team of trainers.

The ideal candidate has at least 3 years in a training management role, outstanding leadership qualities, and expertise in curriculum development. Join us to create impactful training experiences!

Qualifications

• 3+ years of experience in a training management role within a BPO environment.
• Strong leadership and communication skills.
• Expertise in training delivery and performance analysis.

Responsibilities

• Design and implement training programs tailored to the BPO environment.
• Manage and mentor a team of trainers.
• Conduct training needs analyses to identify skills gaps.
• Monitor and measure training effectiveness through assessments.

Skills

Leadership

Communication

Organizational skills

Curriculum development

Performance analysis

Tools

Learning Management Systems (LMS)

Training tools

Job description

Training Manager job at Global Strategic Business Process Solutions Inc.. Philippines. We are looking for an experienced and results-driven Training Manager to oversee and enhance the training and development processes in our BPO organization. This role involves managing training programs, developing strategic learning initiatives, and ensuring that employees are equipped with the skills and knowledge required to meet client and organizational goals. The Training Manager will lead a team of trainers, collaborate with stakeholders, and ensure compliance with industry best practices.

Responsibilities:

• Design, develop, and implement comprehensive training programs for new hires, upskilling, and process improvement tailored to the BPO environment.

• Manage and mentor a team of trainers, providing guidance, coaching, and performance evaluations.

• Conduct training needs analyses to identify skills gaps and align training solutions with business objectives.

• Monitor and measure training effectiveness through assessments, feedback, and key performance indicators (KPIs).

• Ensure training content is up-to-date, accurate, and aligned with client‑specific and organizational standards.

• Collaborate with operations, quality, and client teams to ensure alignment of training initiatives with service delivery goals.

• Oversee the onboarding process to ensure new employees are fully prepared to meet performance expectations.

• Implement and leverage learning management systems (LMS) and other tools to streamline training processes.

• Stay updated on industry trends, technologies, and best practices to enhance training strategies.

Requirements

• Minimum of 3 years in a training management role within a BPO environment.
• Strong leadership, communication, and organizational skills; expertise in training delivery, curriculum development, and performance analysis.
• Familiarity with BPO processes, KPIs, and client management; proficiency with LMS and training tools.

Location: Bacolod site: Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental