Training & Onboarding Lead – BPO Insurance (Onsite)

Risewave Consulting Inc.; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading BPO firm in Metro Manila is seeking a Training Specialist to drive improvements in training programs and metrics. The candidate must have 3-5 years of experience in BPO training, and be amenable to work onsite. Responsibilities include assessing training needs, delivering onboarding, and managing training records. Ideal candidates should possess experience in General Insurance or Property and Casualty.

Qualifications

• 3-5 years of experience in training in a BPO setting.
• Experience in Train the Trainers programs.
• Experience in General Insurance or Property and Casualty.
• Amenable to work onsite.

Responsibilities

• Drive root cause analysis for improvement metrics.
• Assess training and development needs.
• Create and deliver onboarding and skills training.
• Facilitate new hire training for Pre-process batches.

Skills

Training in a BPO setting

Training procedure manuals creation

Evaluation of program effectiveness

Communication skills

Education

Completed at least 2nd year of college

Job description

A leading BPO firm in Metro Manila is seeking a Training Specialist to drive improvements in training programs and metrics. The candidate must have 3-5 years of experience in BPO training, and be amenable to work onsite. Responsibilities include assessing training needs, delivering onboarding, and managing training records. Ideal candidates should possess experience in General Insurance or Property and Casualty.