Onsite BPO Team Leader - Growth & Training

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Government-mandated benefits

Job training opportunities

Job summary

A leading business process outsourcing company in Metro Manila is looking for a Team Lead with a Bachelor's Degree and at least 2 years of BPO experience. This role involves planning operational activities, delegating tasks, and coaching team members. Candidates should have experience in inbound, outbound, and non-voice services, and be amenable to on-site work in Pasig. The company emphasizes a customer-oriented approach and values employee growth.

Qualifications

• At least 2 years of Team Lead experience in BPO industry.
• Background in Inbound, Outbound, and Non-Voice services.
• Experience in performance evaluation and coaching.

Responsibilities

• Plan daily and weekly operational activities.
• Delegate work and monitor departmental functions.
• Evaluate staff performance and coach team members.
• Maintain records of completed work.

Skills

Team Leadership

Customer Service

Operational Planning

Education

Bachelor’s Degree in any field

Job description

A leading business process outsourcing company in Metro Manila is looking for a Team Lead with a Bachelor's Degree and at least 2 years of BPO experience. This role involves planning operational activities, delegating tasks, and coaching team members. Candidates should have experience in inbound, outbound, and non-voice services, and be amenable to on-site work in Pasig. The company emphasizes a customer-oriented approach and values employee growth.