Trainer (Telco Account) – BPO

Recruitify_HR; Taguig; On-site; PHP 390,600 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Taguig is seeking an experienced Trainer to lead training initiatives for their Telco account. You will be responsible for onboarding, upskilling, and coaching employees in a fast-paced environment. The ideal candidate has at least 2 years of experience in training or team leadership within a Telco account BPO setting, along with strong communication and facilitation skills. This full-time role offers a competitive salary package and onsite work in Taguig.

Qualifications

• At least 2 years of experience as a Trainer or Team Leader in a Telco account BPO setting.
• Open to High School or SHS graduates or Bachelor's degree holders.
• Strong communication, facilitation, and presentation skills.

Responsibilities

• Deliver engaging training sessions for new hires and tenured agents.
• Facilitate onboarding programs covering company and client policies.
• Provide floor support and coaching to improve performance.

Skills

Strong communication skills

Facilitation skills

Presentation skills

Analytical abilities

Problem-solving abilities

Coaching skills

Education

High School or Senior High School diploma

Bachelor's degree

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Employment Type Full time

Headcount 2

Start Date April 17 2026 or ASAP

Salary Package 35000 to 40000 basic plus 2000 allowance

About the Role

Are you passionate about developing people and driving performance? We are looking for a dynamic Trainer to lead training initiatives for our Telco account. You will play a key role in onboarding, upskilling, and coaching employees to achieve operational excellence in a fast paced BPO environment.

Key Responsibilities

• Training and Development
• Deliver engaging training sessions for new hires and tenured agents
• Facilitate onboarding programs covering company and client policies, telco processes and tools, communication and call handling techniques
• Provide floor support and coaching to improve performance
• Continuously enhance training materials and delivery methods

Compliance and Program Management

• Ensure adherence to company and client compliance standards
• Update training modules based on process or policy changes
• Maintain training documentation and learning resources

Collaboration and Reporting

• Work with Operations and Leadership to identify skill gaps
• Track trainee progress and maintain accurate reports
• Support other sites when needed

Qualifications

• At least 2 years Trainer or Team Leader experience in a Telco account BPO setting
• Open to High School or SHS graduates or Bachelors degree holders
• Strong communication, facilitation, and presentation skills
• Analytical and problem-solving abilities
• Experience in coaching and performance improvement
• Willing to work onsite in Taguig on a shifting schedule
• Open to Filipino or local applicants only