Trainer – Telco Account | BPO | Onsite Taguig | Up to 42K Package

Recruitify_HR; Taguig; Sur place; PHP 426 535 - 510 904; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Performance Bonus

Incentives

HMO Health & Wellness

Résumé du poste

A leading recruitment firm seeks a Trainer for a Telco Account in Taguig. You will be responsible for delivering engaging training sessions and ensuring continuous learning for both new hires and existing employees. The ideal candidate must have at least 2 years of trainer experience in a BPO setting, strong communication skills, and the ability to analyze performance data to improve training outcomes. Relevant benefits include an Equity Incentive Plan and HMO Health & Wellness.

Qualifications

• At least 2 years trainer experience in a BPO setting.
• Experienced in handling Telco accounts as a Team Leader.
• Ability to analyze performance data and improve training outcomes.

Responsabilités

• Conduct training sessions for new hires.
• Facilitate upskilling and refresher training.
• Provide coaching and performance guidance.
• Customize training approaches based on learner needs.

Connaissances

Strong communication

Facilitation skills

Presentation skills

Adaptable

Proactive

Team-oriented

Problem-solving

Decision-making

Formation

High School/SHS Graduate or Bachelor’s degree

Outils

Call-center tools

Description du poste

Trainer – Telco Account | BPO | Onsite Taguig | Up to 42K Package

On-site – Taguig, 1–3 years experience, High/Senior High School, Full-time.

Job Overview

We are looking for a Trainer (Telco Account) to drive employee development and performance in a fast-paced BPO environment. This role is responsible for delivering engaging training sessions, supporting onboarding, and ensuring continuous learning for both new hires and existing employees.

Key Responsibilities

• Conduct training sessions for new hires on company and client policies, collection strategies, compliance standards, systems, tools, and call-handling techniques.
• Facilitate upskilling and refresher training for existing employees.
• Provide floor support, coaching, and performance guidance.
• Customize training approaches based on learner needs.

Qualifications

• High School/SHS Graduate or Bachelor’s degree (or equivalent experience).
• Open to Filipino/local applicants only.
• At least 2 years trainer experience in a BPO setting.
• Recent Team Leader experience handling Telco accounts (2+ years).
• Strong communication, facilitation, and presentation skills.
• Ability to analyze performance data and improve training outcomes.
• Strong problem-solving and decision-making skills.
• Adaptable, proactive, and team-oriented.

Preferred Skills

• Experience in collections training.
• Knowledge of compliance standards and call center regulations.
• Experience with dialers and call-center tools.

Benefits

• Equity Incentive Plan, Performance Bonus, Incentives.
• HMO Health & Wellness.