Team Leader Telco Account BPO

Recruitify_HR; Taguig; On-site; PHP 446,400 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

HMO

Job summary

A leading recruitment firm is seeking an experienced Team Leader to manage a high-performing team under a Telco account in Taguig. The successful candidate will ensure operational efficiency, drive performance metrics compliance, and foster employee development and retention. Key responsibilities include monitoring KPIs, providing coaching, and maintaining quality standards. This full-time role requires at least 2 years of leadership experience in a BPO environment and a willingness to work onsite.

Qualifications

• At least 2 years of Team Leader experience in a BPO setting.
• 3 to 5 years overall experience in customer service.
• Ability to work onsite in Taguig.

Responsibilities

• Guide and develop a team for operational efficiency.
• Conduct performance evaluations and provide coaching.
• Drive employee retention and monitor team KPIs.

Skills

Strong leadership

Communication skills

Coaching skills

Problem solving skills

Analytical skills

Education

High School Graduate or Bachelor’s Degree

Job description

On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Employment Type Full time

Headcount 4

Start Date April 17 2026 or ASAP

Salary Package 40000 to 45000 basic plus 2000 allowance

About the Role

We are looking for an experienced Team Leader to manage and develop a high performing team under a Telco account. You will be responsible for driving operational efficiency, ensuring performance targets are met and maintaining high quality and compliance standards.

Job Summary

The Team Leader is responsible for guiding and developing a team to ensure operational efficiency, adherence to performance metrics, and alignment with client and company standards. This role focuses on employee development, quality assurance, and process compliance.

• Ensure schedule adherence and meet required production hours
• Maintain compliance with client and company customer experience and quality standards
• Use and share performance data to improve team productivity and achieve targets
• Conduct performance evaluations and provide coaching and feedback
• Ensure compliance with internal policies, client standards, and applicable laws
• Support team development through training, mentoring, and continuous guidanceMonitor team KPIs and report performance to the Operations Manager
• Handle disciplinary actions in accordance with company policies
• Drive attrition control and improve employee retention

Qualifications

• At least 2 years Team Leader experience handling Telco accounts in a BPO setting
• Minimum of 3 to 5 years overall experience in a call center or customer service environment
• Open to High School or SHS graduates or Bachelors degree holders
• Strong leadership, communication and coaching skills
• Ability to analyze and interpret operational data
• Strong problem solving and decision making skills
• Willing to work onsite in Taguig on a shifting schedule
• Open to Filipino or local applicants only