Trainer - Senior Associate w/ 24K Signing Bonus!

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 42,000 - 54,000; Full time

Benefits offered by this job

24K Signing Bonus

Training subsidy

Job summary

A training solutions provider is seeking a Trainer - Senior Associate in Pasig. This role involves conducting product and language training for new hires, assessing training needs, and developing training programs. Candidates should have a Bachelor’s degree in relevant fields and at least one year of training experience. The position offers a competitive signing bonus for the Mobility Account, along with opportunities for professional development and onsite work in a shifting schedule.

Qualifications

• At least 1 year relevant experience in training.
• Background in invoice and non-voice accounts.
• Hands-on experience in curriculum development.
• Experience in creating and updating training modules.
• Knowledge of adult learning principles and instructional design.
• Ability to assess learning needs and develop targeted training plans.
• Familiarity with non-voice and invoice accounts a plus.
• On-site work in Ortigas, Pasig City.

Responsibilities

• Conduct product, upskill, and language training for new hires.
• Assess training needs and develop/implement training programs.
• Facilitate learning using various delivery methods.
• Provide post-training support and coaching to frontline employees.
• Create or revise training modules tailored to the account.
• Develop and deliver training programs to enhance agent skills and knowledge.
• Submit regular training activity reports (daily/weekly/monthly).
• Track 30-60-90 day progress and propose action plans based on data.

Skills

Excellent computer skills with MS Office

Proficiency in using Learning Management Systems (LMS)

Knowledge of adult learning principles

Experience in instructional design

Curriculum development

Training delivery

Adult learning

Education

Completed Bachelor's Degree in Engineering, Sciences, Computer Science, IT

Tools

Learning Management Systems (LMS)

Google Suites

Job description

Trainer - Senior Associate w/ 24K Signing Bonus!

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Training Subsidy

Professional Development

Job Training

Role Functions:

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor‑led training, workshops, job aids, net meetings and e‑learning.
• Provide post‑training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients.
• Creation and/or Revision or enhancement of training modules specific to the account.
• Creation and Facilitate training programs that will enhance agent’s skills and knowledge about the project.
• Sends daily/weekly/monthly report in regards to training activity.
• Study, Track, and Analyze 30-60-90 day progress of new hires and recommend/suggestion action plans based on data gathered.
• Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent’s knowledge of the product and processes.

Disclaimer: The Signing Bonus only applies for the Mobility Account.

Qualifications:

• Completed Bachelors Degree in Engineering, Sciences, Computer Science, IT or relevant course.
• At least 1 year relevant experience.
• Has background invoice and non-voice account.
• Excellent computer skills with MS Office and familiar with Google Suites.
• Proficiency in using Learning Management Systems (LMS) and other training‑related software.
• Content / Knowledge Management know‑how and familiarity with platforms is a plus.
• In‑depth understanding of adult learning principles and training methodologies.
• Hands‑on experience with instructional design, curriculum development, and delivering training sessions.
• At least a knowledge in assessingand determining training needs and recognizing trainingopportunities.
• Amenable to work onsite:Ortigas, Pasig City
• Amenable to work on a shifting schedule, weekends and holidays.
• Training certifications (e.g., Certified Professional in Learning and Performance (CPLP), Train‑the‑Trainer).