Trainer - Senior Associate w/ 24K Signing Bonus!

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A global outsourcing solution provider in Metro Manila is looking for a Training Specialist. This role involves conducting training sessions for new hires, assessing training needs, and developing tailored training programs. Candidates should have a Bachelor’s degree in a relevant field and at least one year of experience in training or teaching. Proficiency in training software and understanding of adult learning principles is crucial. The position requires onsite work in Ortigas, Pasig City, and adaptability for shifting schedules.

Qualifications

• At least 1 year relevant experience.
• Has background in voice and non‑voice account.
• In-depth understanding of adult learning principles and training methodologies.
• Training certifications (e.g., 'CPLP', Train‑the‑Trainer).

Responsibilities

• Conduct product, upskills, and language training to new hires.
• Assess training needs and develop training programs.
• Facilitate learning through various delivery methods.
• Provide post‑training support and coaching.
• Create training modules specific to the account.

Skills

Excellent computer skills with MS Office

Proficiency in Learning Management Systems

Content/Knowledge Management familiarity

Knowledge in assessing training needs

Hands-on experience with instructional design

Education

Bachelor’s Degree in Engineering, Sciences, Computer Science, IT or relevant course

Job description

Role Functions

• Responsible for conducting product, upskills and language training to new hires and evaluating their performance based on competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including instructor‑led training, workshops, job aids, net meetings and e‑learning.
• Provide post‑training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients.
• Create and/or revise or enhance training modules specific to the account.
• Create and facilitate training programs that enhance agents' skills and knowledge about the project.
• Send daily/weekly/monthly reports in regards to training activity.
• Study, track, and analyze 30‑60‑90‑day progress of new hires and recommend action plans based on data gathered.
• Create, facilitate and conduct knowledge checks on a regular basis to assess agents' knowledge of the product and processes.

Disclaimer

Disclaimer: The Signing Bonus only applies for the Mobility Account.

Qualifications

• Completed Bachelor’s Degree in Engineering, Sciences, Computer Science, IT or a relevant course.
• At least 1 year relevant experience.
• Has background in voice and non‑voice account.
• Excellent computer skills with MS Office and familiarity with Google Suites.
• Proficiency in using Learning Management Systems (LMS) and other training‑related software.
• Content/Knowledge Management know‑how and familiarity with platforms is a plus.
• In‑depth understanding of adult learning principles and training methodologies.
• Hands‑on experience with instructional design, curriculum development, and delivering training sessions.
• At least a knowledge in assessing and determining training needs and recognizing training opportunities.
• Amenable to work onsite: Ortigas, Pasig City.
• Amenable to work on a shifting schedule, weekends and holidays.
• Training certifications (e.g., 'CPLP', Train‑the‑Trainer).