Trainer (Mobility Account)

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Job summary

A leading training organization in Pasig is seeking a Trainer to oversee end-to-end training programs for frontline associates. You will supervise trainees, conduct performance analysis, and update training materials in a fast-paced environment. The ideal candidate should have at least 1 year of experience in the BPO sector and a college degree in a tech-related field. This is a full-time on-site role offering performance bonuses and government-mandated benefits.

Qualifications

• Minimum 1 year experience as a trainer in the BPO industry.
• Experience in product-specific training and upskilling.
• Able to conduct Training Needs Analysis.

Responsibilities

• Supervise trainees during the nesting phase and provide real-time coaching.
• Conduct Training Needs Analysis and design refresher sessions.
• Update training materials to reflect current changes.
• Lead New Hire Orientation and skills training.

Skills

Training Facilitation

Coaching

Analytical Skills

Communication Skills

Education

Bachelor's degree in any tech-related course

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Read More

You will be the architect of knowledge for our frontline associates. You are responsible for delivering end-to-end training programs—from foundational communication skills to complex product-specific technical workflows. You will ensure that every agent is equipped to provide seamless, world-class support for our global mobility partner.

Responsibilities:

• Supervise trainees during the "Nesting" phase, providing real-time coaching and floor support to ensure a smooth transition from the classroom to live operations.
• Conduct Training Needs Analysis (TNA) to identify performance gaps and design "Refresher" sessions to improve KPIs such as CSAT, AHT, and Quality Scores.
• Update and enhance training materials to reflect the fast-paced changes in mobility technology, apps, and client policies.
• Lead New Hire Orientation (NHO), Foundation Skills Training, and Product/Process-specific modules for the Mobility LOB (Line of Business).

Requirements:

• College Graduate of CEC, IT or any tech related courses
• At least 1 year Experience as a Trainer in BPO industry
• Experience in doing product specific training and/or upskilling
• Experience doing Training Needs Analysis is a plus
• Experience handling blended accounts
• Amenable to work on-site and shifting schedule

Working Location

Robinsons Cyberscape Gamma by RL Commercial REIT, Inc. (RCR). H3Q6+47G, Topaz and Ruby Roads, Pasig, Metro Manila, Philippines