Top BPO! Customer Support Agent Semi Voice - Telecom Account upto PHP 27000

Gratitude Philippines; Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning & development support

Meaningful products

Job summary

Gratitude Philippines is seeking a Customer Support Agent Semi Voice - Telecom Account to join our team in a dynamic, results-driven environment. The role emphasizes ownership, clear communication, and hands-on problem solving across telecom services.

You will engage with customers via inbound calls, resolve billing and service concerns, and provide accurate information on plans and promotions while collaborating with cross-functional teams to drive improvements.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound customer calls regarding telecom/mobile/internet services.
• Resolve account, billing, payment, and service-related concerns.
• Provide information about plans, products, features, promotions, and services.
• Assist customers with account changes, upgrades, activations, cancellations, or service requests.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

We are looking for a skilled and motivated Customer Support Agent Semi Voice - Telecom Account to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Handle inbound customer calls regarding telecom/mobile/internet services.
• Resolve account, billing, payment, and service-related concerns.
• Provide information about plans, products, features, promotions, and services.
• Assist customers with account changes, upgrades, activations, cancellations, or service requests, depending on the account.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.