Telecom Customer Support Pro (Semi-Voice)

Gratitude Philippines; Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning & development support

Meaningful products

Job summary

Gratitude Philippines is seeking a Customer Support Agent Semi Voice - Telecom Account to join our team in a dynamic, results-driven environment. The role emphasizes ownership, clear communication, and hands-on problem solving across telecom services.

You will engage with customers via inbound calls, resolve billing and service concerns, and provide accurate information on plans and promotions while collaborating with cross-functional teams to drive improvements.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound customer calls regarding telecom/mobile/internet services.
• Resolve account, billing, payment, and service-related concerns.
• Provide information about plans, products, features, promotions, and services.
• Assist customers with account changes, upgrades, activations, cancellations, or service requests.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

Gratitude Philippines is seeking a Customer Support Agent Semi Voice - Telecom Account to join our team in a dynamic, results-driven environment. The role emphasizes ownership, clear communication, and hands-on problem solving across telecom services.

You will engage with customers via inbound calls, resolve billing and service concerns, and provide accurate information on plans and promotions while collaborating with cross-functional teams to drive improvements.