Customer Support Representative Voice

Reliasourcing Inc.; Pasay; On-site; PHP 257,000 - 480,000; Full time

Job summary

Reliasourcing Inc. is seeking a Customer Support Representative (Voice) to handle inbound and outbound calls, addressing inquiries and resolving issues with professionalism.

You will document interactions and follow quality and compliance standards while collaborating with the team to ensure timely resolution. The role emphasizes strong verbal communication, experience in international voice support, and a focus on delivering excellent customer service in a fast-paced BPO environment in Metro

Qualifications

• 6–12 months international voice experience in a BPO.
• Phone-based or contact center support experience.
• Experience with subscriptions, retention, or customer save interactions is a plus.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries, concerns, and account-related requests.
• Resolve customer issues efficiently while maintaining a high level of service.
• Follow quality, compliance, and call control standards.
• Accurately document customer interactions and updates in internal systems.
• Work closely with the team and escalated concerns when needed to ensure timely resolution.

Skills

International voice experience

Phone-based support

Job description

Customer Support Representative Voice

Salary: ₱23,000 + Incentives

Performance Incentives: Up to ₱20,000+

Job Summary

We’re looking for a Customer Service Representative who is confident in handling customer calls and providing excellent service. The role involves assisting customers through inbound and outbound calls, addressing concerns, and making sure each interaction is handled professionally and efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.


• Assist customers with inquiries, concerns, and account-related requests.


• Resolve customer issues efficiently while maintaining a high level of service.


• Follow quality, compliance, and call control standards.


• Accurately document customer interactions and updates in internal systems.


• Work closely with the team and escalated concerns when needed to ensure timely resolution.

Preferred Qualifications

• At least 6 months to 1 year of international voice experience in a BPO or call center environment.


• Previous experience in a phone-based or contact center support role.


• Experience handling subscriptions, retention, or customer save interactions is an advantage.


• Strong verbal communication and customer service skills.