Customer Service Representative Telco Account Open for No Exp

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Up to ₱26,000 monthly salary

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Telco Account. This onsite, full-time role welcomes fresh graduates with no BPO experience and offers a basic salary of up to ₱26,000 per month, plus paid training.

Responsibilities include handling inquiries on mobile, internet, billing, and plan changes while delivering professional, friendly support. Training occurs onsite at West Avenue, with shifting schedules including weekends.

Qualifications

• High School or Senior High School graduate, College level or graduates welcome
• Good English communication skills and strong customer service
• Basic computer skills required, able to work onsite on shifting schedules

Responsibilities

• Handle inquiries for Telco Account and assist with billing, accounts, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues and document interactions
• Meet quality and customer satisfaction targets

Skills

English communication

Customer service

Problem solving

Basic computer skills

Education

High School / Senior High School

College level welcome

Job description

Customer Service Representative – Telco Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Telco Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply?

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.