Voice Customer Service Representative

PCS Pte. Ltd.; Parañaque; On-site; PHP 167,000 - 279,000; Full time

Job summary

PCS Pte. Ltd. in the Philippines is seeking a Voice CSR to handle inbound/outbound calls for a telecommunications account. You will assist customers with billing concerns, service issues, plan changes, and general account inquiries, and document call details in the CRM.

This role requires strong verbal communication, problem-solving skills, and a willingness to work shifting schedules, weekends, and holidays.

Qualifications

• Strong verbal communication and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Voice/BPO experience is an advantage but not required.
• Basic knowledge of telecom services is a plus.

Responsibilities

• Answer customer calls and provide accurate telecom-related support.
• Handle billing questions, payments, plan upgrades, and account updates.
• Troubleshoot network or service issues.
• Process service requests such as activation or modification of telecom services.
• Document call details in the CRM.
• Follow company policies and meet performance targets.

Skills

Verbal communication

Problem solving

Telecom knowledge

Education

High School or College level education

Job description

We are seeking a Voice CSR who will handle inbound/outbound calls for a telecommunications account. The role includes assisting customers with billing concerns, service issues, plan changes, technical troubleshooting, and general account inquiries.

• Answer customer calls and provide accurate telecom-related support.


• Handle billing questions, payments, plan upgrades, and account updates.


• Troubleshoot network or service issues.


• Process service requests such as activation or modification of telecom services.


• Document call details in the CRM.


• Follow company policies and meet performance targets.

• High School/Senior High Graduate or College Level/Graduate.


• Voice/BPO experience is an advantage but not required.


• Strong verbal communication and problem-solving skills.


• Basic knowledge of telecom services is a plus.


• Willing to work on shifting schedules, weekends, and holidays.