Tier 1 Technical Support Engineer - Customer Focus

PVH (Tommy Hilfiger/Calvin Klein); Las Piñas; On-site; PHP 279,000 - 435,240; Full time

Job summary

TaskUs in Las Piñas is seeking a Technical Support Engineer – L1 to deliver responsive, high-quality support across chats, phone, and tickets. You will diagnose issues, guide customers, and ensure smooth operation while upholding KPI targets and a customer-first mindset.

The role covers OS and hardware troubleshooting, virtualization, networking basics, and strong communication. A bachelor's IT-related degree is required and a willingness to work a rotational onsite schedule.

Qualifications

• Linux/UNIX, Windows, and macOS proficiency.
• VMware or Hyper-V virtualization experience.
• BIOS/UEFI troubleshooting and system boot diagnostics.
• Linux commands and PuTTY/SSH troubleshooting.
• Log analysis including /var/log and app logs.
• Windows server/workstation hardware troubleshooting.
• Active Directory ACLs and Group Policy.
• NAS/SAN/Tape/RAID and virtual storage concepts.
• File systems (NTFS, FAT, ext4) permissions, backup and recovery.
• MS Exchange/SQL/Oracle DB commands.
• OSI model and network troubleshooting (TCP/IP, DNS, DHCP, HTTP/HTTPS) via CLI.
• Firewall rule configuration and port troubleshooting.
• Excellent written and verbal communication.

Responsibilities

• Build and expand on the professional excellence of support services to customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations.
• Maintain a professional, courteous, and customer-first attitude while working on chats, phones, and tickets.
• Keep businesses running smoothly and securely, building lifelong relationships.

Skills

Excellent communication skills

Customer service orientation

Analytical and troubleshooting mindset

Teamwork and collaboration

Education

Bachelor's Degree in ECE / Computer Engineering / Computer Science / Information Technology

Tools

VMware

Hyper-V

PuTTY/SSH

Linux

Windows Server

Active Directory / GPO

NAS/SAN/RAID

NTFS/FAT/ext4 permissions

Networking basics (TCP/IP, DNS, DHCP)

Firewall configuration

Exchange/SQL/Oracle commands

Job description

TaskUs in Las Piñas is seeking a Technical Support Engineer – L1 to deliver responsive, high-quality support across chats, phone, and tickets. You will diagnose issues, guide customers, and ensure smooth operation while upholding KPI targets and a customer-first mindset.

The role covers OS and hardware troubleshooting, virtualization, networking basics, and strong communication. A bachelor's IT-related degree is required and a willingness to work a rotational onsite schedule.