Onsite Night-Shift Technical Support Engineer

TaskUs; Las Piñas; On-site; PHP 360,000 - 600,000; Full time

Job summary

TaskUs is seeking a Technical Support Engineer in Manila for full-time onsite night shift. You will support customers across chats, phones, and tickets, ensuring quality service while meeting KPI targets. A strong foundation in Windows, networks, and APIs is essential.

Ideal candidates have a IT-related degree and experience with Active Directory, RESTful APIs, SQL, and PSA/CRM tools. The role emphasizes customer-first communication and problem solving in a fast-paced environment.

Qualifications

• Proficient with major Windows operating systems.
• Strong understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands.

Responsibilities

• Maintain professional, courteous, customer-first attitude while handling chats, phones, and tickets.
• Meet or exceed internal KPI targets and provide reliable support.

Skills

Windows knowledge

Networking basics

SSL/TLS understanding

Windows administration

AD Entra ID

RESTful API usage

SQL queries

POS systems troubleshooting

SSO/MFA configuration

Communication skills

Education

Bachelor’s Degree in IT/CS/Engineering

Tools

PSA/CRM tools

Active Directory

Job description

TaskUs is seeking a Technical Support Engineer in Manila for full-time onsite night shift. You will support customers across chats, phones, and tickets, ensuring quality service while meeting KPI targets. A strong foundation in Windows, networks, and APIs is essential.

Ideal candidates have a IT-related degree and experience with Active Directory, RESTful APIs, SQL, and PSA/CRM tools. The role emphasizes customer-first communication and problem solving in a fast-paced environment.